luck77 Privacy Policy

Last Updated: 25 May 2026  |  Effective Date: 25 May 2026

1. Introduction

luck77 ("luck77", "we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who use the luck77 online gaming platform at luck77.bid (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and protect your personal information in connection with your use of the Platform and all associated services.

This Policy applies to all users of the luck77 Platform, including registered players, prospective players who browse the Platform without registering, and any other individuals whose personal data we process in connection with the Platform. By accessing or using the luck77 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of applicable Philippine data protection legislation, luck77 is the data controller responsible for your personal data collected through the Platform. If you have any questions about how luck77 handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection Officer at the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

luck77 collects the following categories of personal data from players and Platform users:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Email address, Philippine mobile number, residential address	Account communication, support, notifications
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Deposits, withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud detection, analytics
Usage Data	Games played, bets placed, session duration, feature interactions	Platform improvement, responsible gaming monitoring
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status, preferred communication channels	Sending relevant promotions and offers

4. How We Collect Your Data

luck77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies (see Section 10);
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors.

5. How We Use Your Personal Data

luck77 uses your personal data for the following purposes:

• To create, manage, and maintain your luck77 player account;
• To verify your identity and age in compliance with Philippine law and PAGCOR regulatory requirements;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• To provide customer support and respond to your enquiries and complaints;
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities;
• To monitor gameplay for responsible gaming purposes and to enforce self-exclusion and deposit limit settings;
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates;
• To send you marketing communications about luck77 promotions, bonuses, and new features, where you have consented to receive such communications;
• To analyse Platform usage and improve the luck77 gaming experience;
• To comply with applicable legal and regulatory obligations.

6. Legal Basis for Processing

luck77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering requirements, and tax obligations;
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and analytics, where our interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing and Disclosure

luck77 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals;
• Identity verification providers: KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention partners: Anti-fraud and security service providers engaged to protect the Platform and its players from fraudulent activity;
• IT and hosting providers: Cloud hosting and infrastructure providers who store and process Platform data on our behalf under strict data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission of the Philippines, law enforcement agencies, and other government bodies, where required by law or regulatory obligation;
• Professional advisers: Lawyers, auditors, and accountants, where necessary for the conduct of our business and subject to professional confidentiality obligations.

All third parties with whom luck77 shares personal data are required to process such data in accordance with applicable data protection laws and our data processing agreements.

8. Data Retention

luck77 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations;
• Financial transaction data is retained for a minimum of five (5) years following the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the communication;
• Marketing preference data is retained until you withdraw your consent or close your account.

Upon expiry of the applicable retention period, luck77 will securely delete or anonymise your personal data.

9. Your Data Protection Rights

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by luck77:

• Right of access: You have the right to request a copy of the personal data luck77 holds about you;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact luck77 at [email protected]. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

luck77 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security. These cannot be disabled;
• Functional cookies: Used to remember your preferences, such as language settings and login status, to provide a more personalised experience;
• Analytics cookies: Used to collect anonymised data about how players use the Platform, helping us improve functionality and content;
• Marketing cookies: Used to deliver relevant promotions and offers based on your browsing behaviour on the Platform, where you have consented to such use.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the luck77 Platform. For strictly necessary cookies, your consent is not required as they are essential to Platform operation.

11. Security Measures

luck77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the luck77 Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Multi-factor authentication requirements for administrative access to data systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While luck77 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your luck77 login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

12. Minors and Age Restriction

The luck77 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law. luck77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the luck77 Platform, please contact us immediately at [email protected].

13. International Data Transfers

luck77 primarily stores and processes player data within the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our IT infrastructure providers or KYC partners operate internationally. Where such transfers occur, luck77 ensures that appropriate safeguards are in place to protect your personal data, including contractual protections equivalent to those required under Philippine data protection law. By using the luck77 Platform, you consent to such transfers where necessary for the provision of our services.

14. Changes to This Privacy Policy

luck77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes to this Policy, we will post the updated version on the Platform and update the "Last Updated" date at the top of this page. Where required by law, we will notify registered players of material changes via email. Your continued use of the luck77 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way luck77 handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the luck77 Platform
• Mailing Address: luck77 Data Protection Officer, Metro Manila, Philippines

We will acknowledge your request within five (5) business days and aim to resolve all data-related enquiries within thirty (30) days of receipt.